FAQ

I Want To Purchase a DFSK
How can i know what are the available models and which one suits me more?
ANSWER

To start with, you can surface the website for general overview oft he different models & their specs. You can also call or pass by any of our branches or authorized subdealers in order to get a direct assistance from our sales consultants & see the models live. 

Are DFSK products being sold nationwide?
ANSWER
Yes, they are. We have 4 strategic locations that cover all over Lebanon. Furthermore, our network is growing!
Can I get a quotation via the internet?
ANSWER
Yes, all you have to do is fill in the application in Request A Quote form on our website and our client service department will contact you shortly.
Can I request a test drive?
ANSWER
Yes, all you have to do is fill in the application in Test Drive form on our website and our client service department will contact you shortly.
Can I purchase DFSK for my fleet?
ANSWER
Yes, all you have to do is contact our fleet department on +96170091112 or fleet@chidiacmotors.com
Where can I find genuine DFSK spart parts and accessories?
ANSWER
You can purchase genuine parts & accessories from DFSK workshop & parts center. All you have to do is call us on +9611888318 or visit our workshop at Dora
Are DFSK spare parts available & affordable?
ANSWER
DFSK spare parts are available and within reach. As forthe prices, they are very competitive & very low compared to the market
What warranty coverage would I have on my new DFSK?
ANSWER
We offer an extended warranty of 2yrs/60,000kms on all DFSK vehicles
About Product Features
What is the difference between all-wheel drive & four-wheel drive?
ANSWER
A vehicle equipped with all-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with four-wheel drive (4x4) can transfer power from two wheels to all four wheels upon driver demand, usually by pushing a button or turning a switch
What is the difference between curb weight & gross vehicle weight?
ANSWER
Curb Weight is the weight of an empty vehicle with standard equipment, fuel, coolant, and oil. It is also known as the vehicle weight. Gross Vehicle Weight is the actual weight of the entire vehicle and its contents, including fuel and occupants
What is payload?
ANSWER
Payload is the maximum allowable weight of cargo to be carried in a vehicle, including all occupants and optional equipment.
About Warranty & After Sales Service
How can i know the details of the warranty & maintenance schedule?
ANSWER
Upon the delivery of your purchased car, your sales consultant should hand you your car's warranty manual and explain everything about it.
How can I set an appointment for my car's check up?
ANSWER
It is very easy. All you have to do is call our customer service agent at our workshop on +9611888318 and she will schedule your check up appointment.
How can I know that my car's check up time has arrived?
ANSWER
Simply check the warranty/service manual that you received with your car delivery. In it you will find the date and details of the last service rendered at our workshop along with details on when the next one should be.
What are the routine maintenance tasks to be performed?
ANSWER
 Please be sure to check your Owner’s Manual for specific information on maintaining your vehicle.

• Engine oil - Check your oil at every fuel fill-up. Add oil if the level is below the lower mark on your dipstick.
• Engine coolant - Check the coolant in your engine often (at least monthly) by checking the reserve tank. Be sure to check the reserve tank and make sure not to remove the radiator cap — the fluid inside is extremely hot.
• Windshield washer fluid - Check your windshield washer fluid at every fuel fill-up.
• Brake fluid - Brake fluid level has an indicator light in the instrument cluster. If the light illuminates, contact JAC workshop.
• Tires - Check your tire pressure at least monthly to ensure that your tires are properly inflated (this includes your spare).
• Air conditioning - Check your air conditioning often by turning it on for a short time regularly.
• Lights - Check all of your lights — head, tail, parking, and brake lights, high-mount brake light, turn signals, backup and license plate lights — at least monthly
Why is it important to maintain my vehicle?
ANSWER
It is very important to maintain your vehicle so as it would last longer & stay in good shape longer.
About Payment Terms
Can we purchase DFSK through applying to banks for car loans?
ANSWER
Yes, you can.
Which banks do you work with?
ANSWER
We work with all the banks in Lebanon & are on excellent terms with them all. In case a client wants to apply for a car loan, we leave the choice of bank to him. So as he can either choose the banker that he already works with, or we can suggest one for him.
Do you offer financing?
ANSWER
Yes we do offer financing.
About Used Cars Department
Can I order a used car?
ANSWER
Yes, simply visit any of our showrooms and tell the sales consultant that you're interested in the purchase of a used car. The sales consultant will guide & assist you as needed
Do you take trade ins?
ANSWER
Yes, we do take trade ins. We do, however, examine & evaluate the vehicle before making such decision.
What is a price check?
ANSWER
Price check service is a no obligation quote to compare the vehicle that you are in the market to purchase to see if you are really getting a good deal. There is no obligation to purchase from us or cost associated with this service. 
About Chidiac Motors
Who is Chidiac Motors?
ANSWER
Chidiac Motors started its business venture in 1963 in the pre-owned car industry with a dedicated passion for automotives and a strong determination to create better solutions & added values to the market. What started initially as a family business grew over the time in reputation, market expertise, products and services. In 2010, Chidiac Motors decided to expand its business portfolio and enter the new cars market segment. After a thorough market study on potential brands acquisition & local market needs and trends, Chidiac Motors chose to represent JAC Motors in Lebanon, a leading Chinese brand that produces full line of passenger cars, commercial vehicles, busses.
Does Chidiac Motors represent other brands in Lebanon?
ANSWER

Yes, Chidiac Motors also represents JAC Motors brand in Lebanon, which is a full line of passenger cars, commercial vehicles & buses 

 

For more info on JAC, please visit our website www.jacmotorslebanon.com

How To Reach Us
How can I get in touch with the customer service department for any complains or feedback?
ANSWER
Our client servicing agents are always at your service to make sure maximum client satisfaction. For any feedback or complaint, please don't hesitate to call +9611885999 ext 222 or email customerservice@chidiacmotors.com 
How can I get in touch with the workshop?
ANSWER
Our workshop number is +9611888318
How can i contact my nearest authorized reseller or branch?
ANSWER
Simply go to the website's homepage, then click on the points of sale. A list and contact numbers of all the branches & subdealers will be displayed for your review & disposal.